Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Scheibe Posts: 2 Spectator
edited March 21 in Connectivity Feb 24, 2023
Why do I get continuous buffering and internet disconnects? Error code AFE-1004 and also error code RLP-1003. I have tried calling Spectrum to fix it, 4 times. I have had a Spectrum technician come to my house 3 x. I bought a Netgear Nighthawk ax12 router, so it should be a good router. So frustrated!
This discussion has been closed.
Welcome to the Community. I'm sorry to hear that you've been experiencing connectivity issues. I am happy to look into this for you. I'll need to ask a few questions. You mentioned that you are using a router, have you tried testing the connection direct to the modem via ethernet?
No, I have not tried that. I a not sure how to do that?
To test the connection to the modem you would want to disconnect the ethernet cord that is connecting the modem to the router from the router and connect that to whichever device you're using for testing. Once that device is connected to the modem, you would want to reboot the modem one more time and then use the connection to see if you're still experiencing the disconnects and/or buffering.