Network Error

Scheibe

Why do I get continuous buffering and internet disconnects? Error code AFE-1004 and also error code RLP-1003. I have tried calling Spectrum to fix it, 4 times. I have had a Spectrum technician come to my house 3 x. I bought a Netgear Nighthawk ax12 router, so it should be a good router. So frustrated!

Jaleesa_F

Hello @Scheibe!

Welcome to the Community. I'm sorry to hear that you've been experiencing connectivity issues. I am happy to look into this for you. I'll need to ask a few questions. You mentioned that you are using a router, have you tried testing the connection direct to the modem via ethernet?

Scheibe

No, I have not tried that. I a not sure how to do that?

Renee_T

To test the connection to the modem you would want to disconnect the ethernet cord that is connecting the modem to the router from the router and connect that to whichever device you're using for testing. Once that device is connected to the modem, you would want to reboot the modem one more time and then use the connection to see if you're still experiencing the disconnects and/or buffering.