Getting Error Message: AUP#Out-1550

darrylcady

When I send an email to multiple groups I get an error message, AUP#Out-1550. I have to break up the groups and send one group at a time and everything works well. There are no bad email addresses in any of the groups, and I do not get the message if I send it to one group at a time. Why does this happen? I used to be able to do this in the past under Time Warner. I think it happened when Spectrum (Charter) too over. Thanks for any suggestions.

Darryl

HT_Greenfield

Email error code 1550 simply means too many recipients for one message transmission regardless of recipient grouping.

🔗https://www.spectrum.net/support/internet/understanding-email-error-codes

Jaleesa_F

Hello Darryl!

I'm sorry to hear that you're experiencing issues sending group messages, I am happy to look into this for you. Has this been an issue since you switched to Spectrum? Are you using a mail client such as Outlook or Apple Mail? Or are you accessing your mail via spectrum.net?