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Frequent Packet Loss and High Ping with Internet

colonelvacolonelva Posts: 4 Spectator
in Connectivity Mar 19, 2023


I frequently run into packet loss while gaming. I use a Motorola MB8611 and an ASUS GT-AX11000 Pro router. Doesn't matter how many times I factor reset modem/router, or adjust QOS settings or Port Forward, it always happens. I have the 1 gig internet plan. My most recent internet speed test results were, 907 down and 35 up.

I checked out my modem connection settings and found the following.

It appears channel 32 has a large number of corrected issues. I was told this is not normal and could be the cause of my latency issues.

I've also copied and pasted the modem event log, removing the MAC information. Any help as to what could be going on would be great.

After completing this post, I noticed channel 32 corrected moved up to 50501990.


Best Answer

  • William_MWilliam_M Posts: 560 Moderator
    Mar 19, 2023 Answer ✓

    Hi @colonelva, welcome to our community!

    Corrected errors are generally not a problem and signal levels are good.

    What are you using to measure the packet loss?

    Do you see the same loss to all IPs?

    Have you tried testing with just one device plugged straight into the modem, bypassing the router completely?


  • colonelvacolonelva Posts: 4 Spectator
    Mar 19, 2023

    Good morning William. Currently, when gaming, I see a constant stream of packet loss on multiple games. I've used pingplotter, as it was recommended, and found the following when connected to my router.

    It shows PL at the router, I'm not sure if that means anything or not.

    When I connect directly to my modem, I get the below:

    What can be ascertained from the above? Where would my problem lie? Is there a different test I should run to isolate problems?

  • colonelvacolonelva Posts: 4 Spectator
    Mar 19, 2023


    I ran speed test with the router, and modem.

    Modem speeds:


    I then connnected the router and did a test.


  • Steph_SSteph_S Posts: 490 Moderator
    Mar 19, 2023

    Do you notice if this issue is present while browsing the Internet or just while playing the game?

  • colonelvacolonelva Posts: 4 Spectator
    Mar 19, 2023

    Correction this is my modem speed test.


    I notice this primarily when gaming. I don't really browse the internet on my PC much. We usually stream shows, or play games.

  • Jaleesa_FJaleesa_F Posts: 68 Moderator
    Mar 23, 2023

    Thank you for that information. Are you usually wireless when gaming or wired? I see you ran a test connected to your router, are you able to bypass the router?

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