My Spectrum internet gets disconnected frequently

gatorgal
gatorgal Posts: 1 Newcomer
edited April 25 in Internet 2023 Archive

After the new upgrade was installed the internet seem to be reliable. Here lately the interned stops working. This happen on Saturday morning (3/25/2023) and again this morning (3/27/2023).

Each time I have to Power off the Modem and WiFi router. Not sure what's going on but this is happening more frequently.

Answers

  • Steph_S
    Steph_S Posts: 515 Spectrum Employee

    Good morning and welcome to our community. I was able to obtain your information from your registration. I would ask that you please contact a specialist at: 1-855-895-5302 to set up an appointment to have a new modem mailed out to you. This will resolve the connectivity issues.

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