Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

"Unable to Connect" error message when trying to login out-of-home WiFi

dc226dc226 Posts: 1 Newcomer
edited April 25 in Internet 2023 Archive Mar 28, 2023

Hi, I am seeing this "Unable to Connect" error when trying to connect out-of-home WiFi service, which is the same issue reported in below discussion and reddit post. Seems this is a common issue for Spectrum Home Internet user.

Previous discussion:

The same issue discussed on Reddit: Unable to Login to Spectrum "Out-of-Home" Public WiFi Hotspots - "Unable to Connect" Error : Spectrum (

And per one reddit discussion about this issue, the solution provided by Spectrum rep is that Spectrum team remotely reprovision our home modem. Can someone help reprovision my modem to solve this issue?

Thanks in advance!

Best Answer

  • James_MJames_M Posts: 4,028 ADMIN
    Mar 28, 2023 Answer ✓


    Sorry for any issues. It sounds like you have a separate issue from the one in the Reddit post, we recommend you contact HotSpot support (1-888-851-9350) for further assistance.

This discussion has been closed.