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Access voicemails on my mobile? *86 gets me nowhere.

How do I access old voicemails on my mobile so I can delete or listen to them? *86 gets me nowhere. Callers get "your voice mailbox is full".
When I dial into my mailbox, I am given:
"You have no new messages",
to send a message - 2,
to change personal options -4,
disconnect - *
but no choice that gives me access to messages so I can listen to old ones or delete them.
I've tried all the other numbers and they are duds.
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Replies
Hello @19riverruns
Welcome to the community! I'm sorry to hear about the voicemail issues. Since there are different voicemail options and procedures for each phone, what model phone are you using?