sender rejected. AUP#In-1160

avfadagio

I am using automatic forwarding from outlook to my charter email. Any emails sent to my domain [email protected] are forwarded to my email [email protected] It usual works. But for some senders I get this message. "p-impin025.msg.pkvw.co.charter.net gave this error:

<[email protected]> sender rejected. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#In-1160"

The email is in my outlook, but just gets rejected when it tried to forward. I understand the domains are not the same, but it usually works. Just not for some senders.

Any thoughts?

Lyn_T

Good evening @avfadagio and Welcome to our Community Forums.

Thank you for reaching out to us in regards to the error message you are receiving. The message is generally because the email in question goes against the domain's security practices. Have you contacted them in regards to this? It could be a number of things that could prompt this error message. -Lyn

avfadagio

I guess that's why I am discussing it here, because Spectrum (charter?) is rejecting it. I use Godaddy for my website. They recently changed to outlook for their email. I have a domain. Let's call it yyyy.com. When someone sends email to [email protected], I have Godaddy set up to forward those emails to my Godaddy outlook account which is [email protected] I receive those emails in outlook. I also then have outlook set up to forward all emails it receives to [email protected], which is the email I usually monitor. So, the result is when someone sends email to [email protected], I end up getting it sent to [email protected] This works in most cases. But for some senders (only some), I see it in my outlook, but when outlook tries to forward it to [email protected], it gets rejected. But only for some. Just wondering what is different about those senders that Spectrum rejects it. They still should all come from outlook.

Thanks.

Jaleesa_F

Are you able to log directly into your [email protected] email server directly and try forwarding the email to your Charter email rather than using Outlook? This is just to test to see if the email will send, can you give that a try?

avfadagio

There is no [email protected] email server. Only the yyyy.com domain exists. That's why I have Godaddy forward that to my outlook.

Jaleesa_F

Is it possible to forward email directly to the Spectrum account rather than to Outlook?

HT_Greenfield

Email error code 1160 = “The email you tried to send goes against your domain’s security policies. Please contact the email administrators of your domain.” Probably by virtue of Go Daddy’s own DMARC validation criteria.

Add your Go Daddy email address to the safe senders list in your Spectrum email account via its web portal and see what happens. Otherwise i think even Go Daddy is going to tell you that the problem lies with the domains that the garbage is originating from.

avfadagio

I'll try that. Thanks.

HT_Greenfield

Correction: that can happen by virtue of how the originating domains are using SPF and/or DKIM and/or DMARC. In any case, as you may have by now surmised, it’s probably the origination email addresses or domains (your choice) of the subject messages that you’d want to add to your Spectrum email account safe senders list if you want them to forward in unscathed from Microsoft 365 or whatever you’re using for your Go Daddy email address. My bad.

avfadagio

I added some safe sender stuff. We'll see if that helps. It doesn't happen all the time, so I'll have to wait for verification of the change.

Thanks to all who responded!