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App stopped working just sit and spins after face verification

See screenshots below, this is all it does after face verification. I tried restarting my phone, uninstalling and reinstalling the app, updating my phone's OS and then uninstalling and reinstalling the app and still nothing. Any ideas?
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Hi & Welcome!
The app authenticates using the modem on the account. Please try restarting the modem and attempt to log in again. Let us know if the issue continues.
Thanks!