Will spectrum look into backbone routing in Durango Colorado, All traffic is routed to Seattle?

Monti

So 2 years ago when I first got spectrum it was routed through Denver but now all trafic is routed to seatle washington and latency is terrible and garbage even by the time it reaches seatle its highjer ping then anyone would find expectable. Her I am A pro gamer yes still earning weakly in 100 plus ping because instead if my route going 2 states away maybe a 40 ms distance in old cable, I get over 100 ping because it goes to seatle then back across the country to the game servers and it sucks. If their was another internet option and if their is 1 soon I will switch and never use spectrum again. I pay good money for good speed and I'm getting the worst latency ever when game servers are close. This problem could be fixed but spectrum doesn't give a dam and gives the same old excuses. I will keep looking for alternative services.

HT_Greenfield

Just curious if you could run a traceroute to one of your gaming server hosts or even just dns.google and then post a screenshot of the results.

Monti

 

 1  <1 ms  <1 ms  <1 ms 192.168.1.1

 2   *    *    *   Request timed out.

 3  10 ms  10 ms  11 ms lag-62.durncocu02h.netops.charter.com [69.146.239.194]

 4  18 ms   9 ms   9 ms lag-10.durncocu01h.netops.charter.com [69.144.94.94]

 5  12 ms  12 ms  12 ms lag-27.gdjtco0602h.netops.charter.com [96.34.76.114]

 6  83 ms  43 ms  43 ms lag-24.msslmt33zp0.netops.charter.com [69.144.131.142]

 7  60 ms  55 ms  55 ms lag-702.bbr02sttlwa.netops.charter.com [69.144.130.200]

 8  55 ms  55 ms  59 ms lag-802.prr01sttlwa.netops.charter.com [96.34.3.39]

 9  54 ms  55 ms  67 ms six.as13335.com [206.81.81.10]

 10  63 ms  63 ms  68 ms 108.162.243.11

 11  54 ms  64 ms  53 ms one.one.one.one [1.1.1.1]

Monti

as u can see I am already well above a ping acceptable for gaming, and when i tracert my game i get another 60 ping added because all data is going to seatle washington, then back across the country to texas.

Monti

thats 8 hops even before it leaves spectrum in seatle washington completely across the country. my game has 28 hops and well over 100 ping.

Monti

I've seen several other people complain about this, and ive contacted spectrum but of course they could care less. Unfortunately for me theirs not an alternative service yet but should be soon and I'm just waiting, otherwise I will have to move, but I'm not happy with spectrum at all.

HT_Greenfield

Grand Junction seems to be where the Durango traffic is getting load-balanced off to Seattle instead of Denver. Not much help, i suppose, but I’d get a VPN and virtually locate myself in Seattle, ironically enough, and then hopefully my DNS would resolve, right out of the gate, to the host nearest to Seattle instead of nearest to my real location e.g. San Jose instead of e.g Texas and see if that doesn’t shave off a hop or two.

Monti

well cant do that the game servers are in texas so ya its just plain dumb that a internet company would rout all traffic across the country before it goes out over the internet.

Monti

they did have comp servers in oregon but they moved, and even with servers in oregon i get like 75 85 ping in game, way too bad for comp.

Satch

Hi all,

This question was asked before in the Community and was answered here by @James_M:

https://community.spectrum.net/discussion/171288/why-does-spectrum-backbone-route-all-durango-colorado-traffic-to-seattle-wa

Satch

Monti

Yes I've seen that and other complaints. I will continue to look for an alternative and a company that gives a dam about latency at all.