Recently replaced my 3 DTAs with Arris DCX3200 boxes & CLIKR-5 UR5U-8780L remotes. When I press the GUIDE button on any of the remotes, the box receives the signal BUT NOTHING HAPPENS.
In Spectrum's "Which Guide Do I Have?" article, my remote is shown both in the i-Guide and the ODN section, so not sure which guide I'm supposed to be seeing.
All boxes seemed to install OK, though the online Activation process didn't work, and I had to have a Chat agent activate the boxes. When booted, the boxes go through the usual L-11 countdown, with a long pause at L-3 (somebody in another post said L-3 was where guide data was downloaded). After a few moments, a small icon appears beside "L-3" -- it looks like an envelope, maybe? A couple of minutes later the icon disappears, then the boot completes normally.
Chat agent #1 said he was "sending me a couple of codes" and to reboot the box. That didn't work. Chat agent #2 said to reset the remote to factory settings, and when that didn't work either, said must be a bad remote and sent me a new one . No success with the new remote.
Someone else posted something about "codes being deleted from my account," and when the codes were restored, their Guide worked OK. I see nothing in my account related to this.
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