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MySpectrum app won’t open

Dste114495Dste114495 Posts: 2 Spectator
edited June 7 in My Spectrum App - My Spectrum App Feedback May 03, 2023

I’ve uninstalled and reinstalled the MySpectrum App multiple times and it simply won’t open. It gets hung up on the welcome page but keeps spinning and never opens. Please help.


  • William_MWilliam_M Posts: 610 Moderator
    May 03, 2023

    Hi @Dste114495, welcome to our community!

    Will you please try rebooting your modem and router? If the issue persists can you test the app or a different device?

  • Dste114495Dste114495 Posts: 2 Spectator
    May 03, 2023

    Yes. Thank you for your response. I’ve also done this multiple times. Still doesn’t work.

  • James_MJames_M Posts: 4,036 ADMIN
    May 03, 2023

    Thanks. When was the last time you were able to log in to the app? Are you able to access your account by going to

This discussion has been closed.