How do I disable the screensaver that kicks on every 5 minutes during playback of recorded programs?

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tjz
tjz Posts: 1 Newcomer

How do I resolve the issue of the screensaver kicking on every 5 minutes during playback of recorded programs ?

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  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Hi & welcome!

    What device are you using? Are you referring to recorded program on Cloud DVR?

  • mjd_47
    mjd_47 Posts: 2 Newcomer
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    I have the same issue and it is driving me crazy. Please help

  • mjd_47
    mjd_47 Posts: 2 Newcomer
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    I am using Apple TV for my devices

  • William_M
    William_M Posts: 1,117 ✅ Verified Employee Moderator
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    Hi @mjd_47, welcome to our community!

    Please reboot your internet modem and router, reinstall the Spectrum TV app, and check for software updates on your Apple TVs. Is the issue persists, try a different type of device to see if it has the same problem.

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