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No internet after outage

Fred_durst77Fred_durst77 Posts: 2 Spectator
edited June 7 in Connectivity May 10, 2023

Apparently there is no longer a planned outage, but my internet is still down. The top light is blue. The bottom is blinking blue and white. Isn't this an outside issue?

Best Answer

  • James_MJames_M Posts: 4,036 ADMIN
    edited May 10 May 10, 2023 Answer ✓

    I was able to locate your account based on your registration information. I am not seeing any current wide spread issues impacting your area, however I am seeing that your modem remains offline.

    Please check all the connections and ensure that they are thumb tight, as well please try restarting the modem. If the modem remains offline, then the next step would be to schedule a technician to inspect the physical connections.

    Thanks for the question!

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