No internet after outage

Fred_durst77 Posts: 2 Spectator
edited September 2023 in Internet 2023 Archive

Apparently there is no longer a planned outage, but my internet is still down. The top light is blue. The bottom is blinking blue and white. Isn't this an outside issue?

Best Answer

  • James_M
    James_M Posts: 4,850 ✅ Verified Employee Moderator
    edited May 2023 Answer ✓

    I was able to locate your account based on your registration information. I am not seeing any current wide spread issues impacting your area, however I am seeing that your modem remains offline.

    Please check all the connections and ensure that they are thumb tight, as well please try restarting the modem. If the modem remains offline, then the next step would be to schedule a technician to inspect the physical connections.

    Thanks for the question!

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