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Not let Spectrum mobile wifi connect

giosalliggiosallig Posts: 3 Spectator
in Spectrum Mobile May 16, 2023

I have internet and Data with Spectrum. It is connecting automatically to a "Spectrum mobile wifi" without my permission and it is affecting my work in a huge way. Messing with my meetings and connectivity . I have not been able to block it. It is accessing my cell phone(apple 13 pro) without my consent. This cannot happen. 

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Best Answer

  • Lyn_TLyn_T Posts: 119 Moderator
    May 17, 2023 Answer ✓

    Good evening @giosallig and Welcome to our Community Forums,

    Thank you for reaching out to us about your mobile phone automatically connecting to Mobile Hot spots. I am very sorry this is interfering with your work. There are a couple of ways to stop this from happening. You can forget the network. or you can select Never under the Auto-Join Hotspot option. These are both located by selecting WiFi under the settings screen. Please let us know if these options do not help out. - Lyn

Replies

  • giosalliggiosallig Posts: 3 Spectator
    edited May 17 May 17, 2023

    I did "forget" and I have "auto-join hotspot" in "never" option. And it still connects. Even when I am in a meeting in a car it starts connecting when I am close to a mall or something and because of distance it is low and disconects me from calls. It is affecting me all the time.

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  • James_MJames_M Posts: 4,028 ADMIN
    May 17, 2023

    Thanks. Can you also try restarting the device after removing and reinstalling the SIM card? Let us know if the issue continues.

  • giosalliggiosallig Posts: 3 Spectator
    May 18, 2023

    Still not working, this is crazy. I talked to the chat :support" and said nothing to do. So Spectrum will access my cell with no permission and sabotage my work?

  • Jaleesa_FJaleesa_F Posts: 85 Moderator
    May 18, 2023

    Our chat team has limited access to troubleshooting mobile. It would be best of you reach out to our Mobile team directly for further assistance with this inquiry. They can be reached at 1-833-224-6603​​​​​.

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