Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
MeTV Doesn't Show Up in Guide on Apple TV 4K
RykGroff
Posts: 19 Participant
I've made sure that MeTV is checked in my favorites list, but it doesn't show up in the guide. Using the latest Spectrum TV app on Apple TV 4K.
Accepted Answers
-
Randy_S
Posts: 494 Moderator
Good afternoon @RykGroff !
I was able to login to your account with the information from your login credentials and do see that MeTV (WSYR) is in your market on channel 1240. Is that the channel you had saved? If you manually go there by typing in the channel number on the remote, does it show up? If not reboot the modem. That's where the app gets the entitlement info for the channels you are subscribed to.
Let us know how it goes!
Randy
2 -
James_M
Posts: 4,028 ADMIN
Thanks for the update. Digging a little deeper, MeTV in your area moved to an OTA (over the air) broadcast. There is a digital broadcast of MeTV available on channel 150, however your current subscription doesn't include this channel.
Please call us at (866) 892-1235 if you would like to upgrade. Sorry for any frustration or inconvenience.
1
Replies
I don't have Spectrum Cable. I have the Spectrum TV app on an Apple TV 4K. I've selected MeTV (WSYR) as a favorite, but it doesn't show up in the guide no matter what I do: favorites or all channels; A-Z or by number. There's also a MeTV Network HD East in the list of channels where I pick my favorites and that won't show up either. Also, there's no channel 1240. And I'm using a remote for my TV which doesn't have a number pad, so I wouldn't be able to access that way. I think the available channels are different between streaming and actual cable.
Are you trying to access the channel on the app while at home, or while away from home?
From home.
Thanks. Please try restarting the modem and restarting the device (Apple TV). If the channel is still not showing up, do you have another device you can test (maybe a smartphone) ?
Thanks James! I'll give those a try later today.
Sounds good, let us know how it goes!
I rebooted the modem, restarted the Apple TV, installed an ATV update, but still no MeTV. I do get all the other locals, though.
Thanks! Can you test on another device and let us know if the channel is still missing?
Tried on my computer. No MeTV in the guide. And channel 1240 is AntennaTV, which I DO get.
Just installed the Spectrum app on my iPad. Same thing. No MeTV. It's not a huge problem. I can get it via antenna, but there are times when the weather scrambles the signal, so it would be nice to be able to access it through Spectrum during storms and high winds.