Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
jchin0909 Posts: 3 Spectator
in Gaming & Gaming Related May 26, 2023
Hello, I have recently moved in and installed Spectrum 200mbs internet. While downloads are fine, I cannot play games due to massive ping spikes while playing. I have tried pingplotter and it shows that I have ping spikes when connecting to certain servers and I was wondering if anyone was able to fix it.
Hi @jchin0909, welcome to our community!
How high is your ping spiking?
Are you connected with an ethernet cable, or over WiFi?
Have you tested on other devices, and/or to different servers?
My ping goes from around 20-30 to around 150 at random times. I am connected to an ethernet cable and have tested on my laptop as well. I have tried pinging with CMD and you can see it spikes up when contacting google servers I get random spikes at times. I'm not really sure what is causing this, everything is plugged in tightly and it even happens when I just plug the modem into my computer.
Are you wired into the router? Or directly into the modem?
I have tried both and it has ping issues both ways. My modem is the ARRIS TM1602 MTA and router is SACV2S. I have seen that a possible issue is that my modem is a PUMA 6 chipset which has historicaly had issues. I have seen recommendations to swap them to newer hardware as well
How frequently are you seeing the spikes? If you open a second command prompt and ping a different IP, do they both spike at the same time? Do you have a different device you can test with?