Multiple Outages Daily
I have recently switched over from AT&T fiber to Spectrum cable internet service. For the first few weeks, the Spectrum service worked flawlessly. However, for the past several days (since May 17), I have experienced multiple outages on a daily basis (the weekend of May 20 was especially problematic). When contacting Spectrum I receive the standard reply, "sorry for the interruption but we have no control over outages on our system." but when asked what has been causing the outages, the person only replies "a node is down" but cannot say why it is down. If no one knows why the node is down, how can you say it is out of your control?
When experiencing the outages, almost every occurrence happens between 9pm and midnight ET and 5a-8a ET. That seems too regular to be a coincidence. I just want to get in contact with someone that can help fix this recurring issue because it is getting very frustrating to work from home and not be able to connect in the morning or having my streaming session interrupted at night. Here is the list of DNS failures indicating when I lose my network connection.