Incorrect information for return equipment.

wljscs01
wljscs01 Posts: 1 Newcomer
edited September 2023 in Watch TV 2023 Archive

I received a letter requesting return of outdated equipment (after receiving and installing new updated equipment). The information in the letter regarding Manufacturer Name, Model Number, and Serial Number does not match the equipment I have replaced. Do I just go ahead and return the equipment even though the numbers don't match? I'm concerned that I might be charged for equipment not returned that I never had to begin with.. HELP please!

Best Answer

  • Lyn_T
    Lyn_T Posts: 299 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @wljscs01 and Welcome to our Community Forum,

    Thank you for reaching out to us about returning the old equipment. We do recommend returning the equipment that is no longer being used. Once the equipment has been returned we can request an investigation if the equipment does not match our records. We have several ways to return the equipment to us. To learn more click on equipment return. If you need further assistance please let us know. Take care - Lyn

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