Apple watch issues

dres Posts: 1 Newcomer
edited July 2023 in Spectrum Mobile

Hello, When I'm setting up my apple watch for cellular, I receive a "The information you entered doesn't match our records. Please try again" I've doublechecked my username, which is my email and I also know the PW being used is correct. Both my apple watch and my iphone are updated to the latest software.

Am I missing a step?



  • James_M
    James_M Posts: 4,840 ✅ Verified Employee Moderator

    Hi -

    We are limited in the ability to support Apple watch on this Community. For direct support, we recommend contacting mobile support directly at 833-224-6603.

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