ALP-1001

Tried every trick in the book, can’t get Spectrum app to work properly. It’s not a connection issue as local channels work, but none of the cable channel lineup. Also, no issues with other apps. It has been three days since the error showed up, when can a fix be anticipated?

Answers

  • Lyn_T
    Lyn_T Posts: 299 ✅ Verified Employee Moderator

    Good evening @PCypress and Welcome to our Community Forum!

    Thank you for reaching out to us in regards to our steaming services. I am sorry that the App hasn't worked in several days. I appreciate you completing the troubleshooting steps. By chance did you try to reset the modem/router yet? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know? -Lyn

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