Spectrum News app suddenly not working?

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Clare538
Clare538 Posts: 5 Spectator
edited July 2023 in Individual TV Network Apps

For the last 3 days, the spectrum news app won't work on one of my tv's. It would just be loading forever with no end. I checked to make sure the software on my tv was up to date, (it was), then I removed the app and reloaded it. Now when I try to open it, it asks for my zip code. When I do that, it says that my zip code is not valid. Why is this happening?

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  • James_M
    James_M Posts: 4,729 ✅ Verified Employee Moderator
    Answer ✓
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    Thanks. Next, can you try restarting the Roku from the settings menu and then try launching the app again?

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  • James_M
    James_M Posts: 4,729 ✅ Verified Employee Moderator
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    Hi & welcome!

    What device are you using (what type of TV)?

  • Clare538
    Clare538 Posts: 5 Spectator
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    It's a Sony. I have checked all of my other apps and no issues. Also, this was working up until 5 days ago.

  • James_M
    James_M Posts: 4,729 ✅ Verified Employee Moderator
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    Thanks. Currently, I am showing that the Spectrum News app is only available on Apple TV and Roku. Are you able to access the app on different device, such as a smartphone or tablet.

    As well, have you made any recent changes to the account (ie. dropping TV service)?

  • Clare538
    Clare538 Posts: 5 Spectator
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    Sorry! I forgot to mention that I DO have a roku stick which is how I was able to get the app.

  • James_M
    James_M Posts: 4,729 ✅ Verified Employee Moderator
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    Thanks. The app authenticates through the modem. Can you try restarting the modem and then try launching the app again. Let us know if restarting the modem solve the issue.

  • Clare538
    Clare538 Posts: 5 Spectator
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    Hi James. I restarted my modem, and it did not work. It is still telling me that my zip code is invalid.

  • Clare538
    Clare538 Posts: 5 Spectator
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    Thanks James! It works now. You've got tremendous patience and I appreciate the help!

  • James_M
    James_M Posts: 4,729 ✅ Verified Employee Moderator
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    Glad to hear it and happy to help! I knew we’d get there.

    Let us know anytime we can assist.

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