Mail is not down loading

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ddecoursey
ddecoursey Posts: 4 Spectator
edited September 2023 in Internet 2023 Archive

I use Outlook and Windows 11

All was working fine until a week 0r so a go...now new emails are not being transferred/downloaded into to my Outlook . I have to click on "Update all folders" or "Send/Receive all" or start to delete old unwanted emails..... sometime none of those will cause the mailbox to get updated . I can't figure out why the mailbox is not updated automatically like it always used to.

Suggestions are very welcome


Thank You

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  • Lyn_T
    Lyn_T Posts: 411 ✅ Verified Employee Moderator
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    Good evening @ddecoursey

    Thank you for reaching out to us about your email service. You may want to make sure the settings for your email client is still set up correctly. To learn more please visit Email Set up If you are still experiencing an issue try logging in using our webmail option to see if you are able to send and receive emails with your email address. If you need any further assistance please let us know. -Lyn

  • ddecoursey
    ddecoursey Posts: 4 Spectator
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    Everything looked OK (Port settings) same as you supplied

    Servernames = MAIL.TWC.COM

    I changed the outgoinf settings from "Use the same as Incoming" to :use User user name and password"

    ....not sure what that will do

    I appreciate your help

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