Big Billing Issue

DTekancic Posts: 3 Spectator
edited August 2023 in Spectrum Mobile

I keep having Spectrum Mobile billing issues, I called and was basically told that an old account I ported to T-Mobile back in 2019 is now being billed to my new Spectrum Mobile account in 2023, do I need to go to a Spectrum store to have this resolved, as I am not getting anywhere over the phone or is there an escalation department I can speak with?


  • James_M
    James_M Posts: 4,824 ✅ Verified Employee Moderator

    Hi @DTekancic -

    We are limited in the scope of support we can provide for mobile on this community. You visit a store or you can call 1-833-224-6603​​​​​ to speak with a mobile representative who can review your bill in more detail than we can here in the community.

    If you are unable to get the answers you are look for, please let us know.

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