We have been trying to reach you to correct an issue that's affecting your services

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bob434
bob434 Posts: 4 Spectator
edited September 2023 in Internet 2023 Archive

keep gettign this email- is it legit? Our internet is slow lately and email is messed up- can't log in to server even though using the right login information

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  • William_M
    William_M Posts: 1,083 ✅ Verified Employee Moderator
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    Hi @bob434! It sounds like we attempted to contact you for proactive maintenance, it is legit and if you are having service issues I definitely recommend setting that up.

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  • bob434
    bob434 Posts: 4 Spectator
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    hi- thanks,- it was just a weird email- didn't have any contact information or links- just that message- also i can't respond to the email as the email won't send out (it can receive though)

  • Steph_S
    Steph_S Posts: 515 Spectrum Employee
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    Good morning! You should have an option to click 'Schedule Now' within the email to schedule the appointment. If you do not see this, you can log into My Account to schedule the appointment. If you continue to experience trouble, I would ask that you please contact a specialist at: 1-855-707-7328.

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