Spectrum app casting issue

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SFR
SFR Posts: 1 Newcomer
edited January 19 in Spectrum TV App 2023 Archive

When casting from the Spectrum app, the live view of the each channel disappears and only shows the guide when casting to the TV. This just happened on 7/1/2023. Never happened before. Called Spectrum and they are passing it along to the app division. Anyone else have this issue? Thanks!

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  • William_M
    William_M Posts: 1,097 ✅ Verified Employee Moderator
    edited July 2023 Answer ✓
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    Hi @SFR, welcome to our community!

    Since you are able to see the guide but not Live TV, I think it is most likely a copyright or HDCP issue. All I could really recommend for this is making sure the Spectrum TV app, Phone OS, Chromecast, and TV software are all up to date, and rebooting them. You could also try a different HDMI port.

    To ensure you can continue viewing content through the app I would recommend getting one of these devices which the Spectrum TV app is natively available on.

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