Service message

Aero241 Posts: 2 Spectator
edited September 2023 in Internet 2023 Archive

I was getting the “We found an issue affecting your services while performing routine network maintenance. Schedule an appointment to have a Spectrum technician correct this issue.” message on my account, but now it's gone.

I never scheduled a service call, is the problem gone?

Best Answer

  • Lyn_T
    Lyn_T Posts: 423 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @Aero241 and Welcome to our Community Forums,

    Thank you for reaching out to us in regards to the notification of our proactive maintenance.. After 31 days the message will disappear from the App. This normally indicates that the concern has cleared. If you are noticing any concerns with your services please let us know so we can have this investigated further. We will reach out to you again if we notice any other signal concerns with your services. -Lyn


  • Aero241
    Aero241 Posts: 2 Spectator

    My pictures regularly freeze, are pixelated or just do not come in. Its so frustrating when channels I pay a lot for are "Unavailable"

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