When using the spectrum app on apple tv, I have audio with no picture on all content.


The audio is coming though just fine as well as the menus and guides but no video is displayed for any show. I noticed there is an archived issue of this with no resolution. Are there any plans to fix this issue?


  • Lyn_T
    Lyn_T Posts: 393 ✅ Verified Employee Moderator

    Good evening @shue2134 and Welcome to our Community Forums

    Thank you for reaching out to us in regards to your concerns with our My Spectrum Streaming App. I can help with your questions. I am not sure what troubleshooting you have already completed. I recommend the following suggestions:

    1. Have you attempted to uninstall and reinstall the App?
    2. Can you try to reset your modem? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. 
    3. Have you tried another device to see if the App is working?

    Please let us know if you need any further assistance -Lyn

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