New equipment doesn't allow forwarding through the program

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Sheyli
Sheyli Posts: 1 Newcomer
edited January 19 in Watch TV 2023 Archive

Spectrum sent us a new device and told us our current DVR would stop working by today. I've installed the new equipment and so far my mom says recorded programs don't allow her to rewind or forward through the program. Also it means all the recorded programs on the previous DVR are lost. Feeling very dissatisfied.😠

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  • Satch
    Satch Posts: 5,330 Contributor
    Answer ✓
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    Welcome to the Community @shealyse!

    Is the new device a new cable box DVR? You should call Spectrum to have them apply the DVR codes to your account. On a self-install, those codes might be missing. Ask the CSR to re-activate your DVR, letting him/her know that you can't RW/FF shows.

    Satch

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