Does Spectrum not give updates for outages anymore?

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dneeley
dneeley Posts: 1 Newcomer
edited September 2023 in Internet 2023 Archive

I've been in an outage for 8 days at the time of writing this. there was an update that they would work on it the 2nd day but no word since. I've called the customer support number multiple times but they can't tell me anything either other than I am indeed in an outage.

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  • James_M
    James_M Posts: 4,841 ✅ Verified Employee Moderator
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    Hi & welcome!

    Sorry for the extended service issues. Using your registration information, I located your account and it looks like the service has been restored. Please let us know if you are still experiencing an issue.

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