Out of home wifi

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EleniZ
EleniZ Posts: 1 Newcomer
edited August 2023 in Spectrum Mobile

I have never been able to connect to the out of home Wi-Fi hotspots. When I see the Wi-Fi hotspot called spectrum mobile, I enter my user information and password, and the connection just hangs. It won’t connect even though I am using the same password as the app. I have tried contacting Spectrum many times, and no one can help. It’s frustrating because it causes me to use up my data faster than I should. If anyone else has had this problem and resolved it, I’m open to ideas. Thank you.

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  • Jaleesa_F
    Jaleesa_F Posts: 364 ✅ Verified Employee Moderator
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    Hello @EleniZ

    Welcome to the Community! I'm sorry to hear that you're having issues connecting to OOH hotspots. Please reach out to our Wifi Hotpot Team directly at 1-888-851-9350​​​​​​ for further assistance with troubleshooting the issue.

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