Horrible Lag and inconsistent speeds

QuestionMark
QuestionMark Posts: 3 Spectator
edited September 2023 in Internet 2023 Archive

Massive amount of Uncorrected....

Does this look right to Spectrum?

Answers

  • Jaleesa_F
    Jaleesa_F Posts: 287 ✅ Verified Employee Moderator

    Hello @QuestionMark

    Welcome to the Community! We are happy to look into the connectivity issue, my apologies for the poor experience. Are you typically wired or wireless when notice the lag and intermittent connectivity?

  • QuestionMark
    QuestionMark Posts: 3 Spectator

    Combination of connections: Wireless 2.4 & 5, Ethernet Cat6

    All devices wireless and wired have speed inconsistencies, Connections drop, & or lag, for all devices, usually simultaneously.

    Direct connect to modem has the same results.

    I removed the splitter (DVR HD Receiver) connecting coaxial directly into modem, same results.

    Checked junction box at the street for water/condensation - dry and connections are tight and seem good to me.

    Anything else I can do, that I've not covered?

  • James_M
    James_M Posts: 4,514 ✅ Verified Employee Moderator

    I was able to locate your account using your registration information. It looks like the modem was restarted in the last 24 hours and the uncorrectables have cleared. If the issue continues or returns, then we suggest scheduling a service call to check signal levels and outside connections.

This discussion has been closed.