Packet loss
For the past few weeks gaming reliability has been terrible. Works fine sometimes other times latency gets too high and the game is dropped.
I've been running this test from a packet loss test site and sometimes the results are good and whenever the gaming drops the packet loss test shows a very high percentage of lost packets.
Normal game latency when things are good is around 100 ms. Right now Diablo 4 is running 250-400 ms and running the test below shows an ongoing issue.
In the past Spectrum always has responded that everything is fine and any checks they do of my line they say it must be my router or modem. Previously after 4 visits by technicians when the replaced every line to and in the house, they finally connected on the pole and determined there was a bad connection somewhere down the road.
How do I get Spectrum to address their network problem without having to host multiple home appointments?
Packet Loss Test
Test Progress
Sent Packets 125 / 250 packets
Received Packets 71 / 250 packets
Test Time 10s / 10s
Test Results
Upload Packet Loss
43.20% (54 / 125)
Download Packet Loss
0.00% (0 / 71)
Total Packet Loss
43.20% (54 / 125)
Late Packets
0.00% (0 / 71)
Average Latency
42.13ms
Average Jitter
2.80ms
Answers
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Hi,
Looks like you have an upcoming service call scheduled. Your best option at this point is to continue to collect any related information to show the tech during the visit. Let us know how it goes!
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