Why do I lose internet frequently (multiple times a day) for 30-90 seconds at a time?

sw_321
sw_321 Posts: 1 Newcomer
edited September 2023 in Internet 2023 Archive

Hey there,

I recently moved and got Spectrum in my NYC apartment and every day our internet randomly cuts out for 30-90 seconds at a time and without doing anything to our modem or router it comes back online. Some days it happens once others 3+ times and there's no real pattern time-wise or usage-wise for when it occurs.

Would love any troubleshooting tips/tricks.

If it helps, Modem = ES2251 and Router = SAX1V1K

Thanks!

Best Answer

  • James_M
    James_M Posts: 4,514 ✅ Verified Employee Moderator
    Answer ✓

    Hi & welcome!

    I was able to locate your account based on your registration information. It looks like you have already scheduled a service call to look into this issue. Let us know how the appointment goes!

    I also included a link to internet troubleshooting that might be helpful if the issue returns.

This discussion has been closed.