Why do I lose internet frequently (multiple times a day) for 30-90 seconds at a time?

sw_321
Posts: 1 Newcomer
Hey there,
I recently moved and got Spectrum in my NYC apartment and every day our internet randomly cuts out for 30-90 seconds at a time and without doing anything to our modem or router it comes back online. Some days it happens once others 3+ times and there's no real pattern time-wise or usage-wise for when it occurs.
Would love any troubleshooting tips/tricks.
If it helps, Modem = ES2251 and Router = SAX1V1K
Thanks!
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Best Answer
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Hi & welcome!
I was able to locate your account based on your registration information. It looks like you have already scheduled a service call to look into this issue. Let us know how the appointment goes!
I also included a link to internet troubleshooting that might be helpful if the issue returns.
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This discussion has been closed.
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