I have no picture, only sound on SpectrumTV.com

MrOz

I have no picture, only sound on SpectrumTV.com. Works fine on one computer but no the other.

MrOz

Why don't I see the picture on https://watch.spectrum.net/livetv

James_M

Hi & welcome!

Sorry for any issues streaming Spectrum TV. What troubleshooting have you tried?

MrOz

Emptied the browser cache

Renee_T

Thank you. Are you using any kind of browser extensions? Sometimes ad blocking extensions can interfere with the picture.

MrOz

I have no extensions.

James_M

Which browser are you using? Have you tried a different browser?

MrOz

I have tried chrome and edge. Neither work.

MrOz

I have reset my firewall, checked the GPU settings (Nvidia) and yet nothing works, other computers I have work fine but my high end computer does not.

James_M

Since you can stream on other devices, then your credentials and service are working. There must be a custom setting on the one impacted computer that is blocking the image. In most cases, restarting the device or clearing the cache and history resolve most issues. I would suggest contacting the computer manufacturer for additional support and troubleshooting.

MrOz

Other video streaming services work fine. I will clear history and see if that helps. If not, I have exhausted the items that can be changed. It worked fine a few weeks ago. Hmmmmm.

catchtwentytwo

Try using Firefox. Chrome. Edge, & Opera are all Chromium-based browsers.

MrOz

I was able to fix it. Video configuration issue.

James_M

Thanks for the update! Glad to hear it is working again. Let us know anytime you have a question.