I have no picture, only sound on SpectrumTV.com

I have no picture, only sound on SpectrumTV.com. Works fine on one computer but no the other.
Answers
-
Why don't I see the picture on https://watch.spectrum.net/livetv
0 -
Hi & welcome!
Sorry for any issues streaming Spectrum TV. What troubleshooting have you tried?
0 -
Emptied the browser cache
0 -
Thank you. Are you using any kind of browser extensions? Sometimes ad blocking extensions can interfere with the picture.
1 -
I have no extensions.
0 -
Which browser are you using? Have you tried a different browser?
0 -
I have tried chrome and edge. Neither work.
0 -
I have reset my firewall, checked the GPU settings (Nvidia) and yet nothing works, other computers I have work fine but my high end computer does not.
0 -
Since you can stream on other devices, then your credentials and service are working. There must be a custom setting on the one impacted computer that is blocking the image. In most cases, restarting the device or clearing the cache and history resolve most issues. I would suggest contacting the computer manufacturer for additional support and troubleshooting.
1 -
Other video streaming services work fine. I will clear history and see if that helps. If not, I have exhausted the items that can be changed. It worked fine a few weeks ago. Hmmmmm.
0 -
Try using Firefox. Chrome. Edge, & Opera are all Chromium-based browsers.
0 -
I was able to fix it. Video configuration issue.
0 -
Thanks for the update! Glad to hear it is working again. Let us know anytime you have a question.
0
Categories
- All Categories
- 52 Community Information
- 1 Community Guidelines
- 10 Community Instructions
- 10 Comunidad Latina
- 34 Suggestions & Feedback
- 2 Community Follow Up
- 251 Internet
- 7 Internet Tips, Resources & FAQs
- 50 Connectivity
- 40 Email
- 21 Home Networking
- 114 Internet 2023 Archive
- 170 Watch TV
- 9 Watch TV Tips, Resources & FAQs
- 35 TV Equipment
- 39 Channels & Programming
- 5 Individual TV Network Apps
- 8 watch.spectrum.net
- 74 Watch TV 2023 Archive
- 82 Spectrum TV App
- 6 Spectrum TV App Tips, Resources & FAQs
- 1 Troubleshooting the Spectrum TV App
- 31 Spectrum TV App Feedback - Apple Devices & Apple TV
- 11 Spectrum TV App Feedback - Android
- 28 Spectrum TV App Feedback - ROKU & Other devices
- 16 Spectrum TV for Roku Devices
- 21 Cloud DVR
- 33 Spectrum TV App 2023 Archive
- 42 Spectrum Mobile
- 42 Spectrum Mobile
- 30 Voice
- 24 Digital Phone
- 6 Voicemail
- 31 My Spectrum Account
- 24 Managing & Using your Spectrum Account
- 4 Troubleshooting the My Spectrum App
- 13 My Spectrum App - My Spectrum App Feedback
- 535 The Archives
- 470 Spectrum Archives: 2020 - Present
- 65 Legacy TWC Archives: 2013- 2020