I have no picture, only sound on SpectrumTV.com

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MrOz
MrOz Posts: 8 Spectator
edited January 19 in Watch TV 2023 Archive

I have no picture, only sound on SpectrumTV.com. Works fine on one computer but no the other.

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  • MrOz
    MrOz Posts: 8 Spectator
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    Why don't I see the picture on https://watch.spectrum.net/livetv

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Hi & welcome!

    Sorry for any issues streaming Spectrum TV. What troubleshooting have you tried?

  • MrOz
    MrOz Posts: 8 Spectator
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    Emptied the browser cache

  • Renee_T
    Renee_T Posts: 689 ✅ Verified Employee Moderator
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    Thank you. Are you using any kind of browser extensions? Sometimes ad blocking extensions can interfere with the picture.

  • MrOz
    MrOz Posts: 8 Spectator
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    I have no extensions.

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Which browser are you using? Have you tried a different browser?

  • MrOz
    MrOz Posts: 8 Spectator
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    I have tried chrome and edge. Neither work.

  • MrOz
    MrOz Posts: 8 Spectator
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    I have reset my firewall, checked the GPU settings (Nvidia) and yet nothing works, other computers I have work fine but my high end computer does not.

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Since you can stream on other devices, then your credentials and service are working. There must be a custom setting on the one impacted computer that is blocking the image. In most cases, restarting the device or clearing the cache and history resolve most issues. I would suggest contacting the computer manufacturer for additional support and troubleshooting.

  • MrOz
    MrOz Posts: 8 Spectator
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    Other video streaming services work fine. I will clear history and see if that helps. If not, I have exhausted the items that can be changed. It worked fine a few weeks ago. Hmmmmm.

  • catchtwentytwo
    catchtwentytwo Posts: 144 Contributor
    edited July 2023
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    Try using Firefox. Chrome. Edge, & Opera are all Chromium-based browsers.

  • MrOz
    MrOz Posts: 8 Spectator
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    I was able to fix it. Video configuration issue.

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Thanks for the update! Glad to hear it is working again. Let us know anytime you have a question.

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