Is it possible to reconnect to a specific agent on Spectrum Mobile customer service?

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mito
mito Posts: 1 Newcomer
edited August 2023 in Spectrum Mobile

I believe it is unlikely that they will read it but thank you so much to the agent Alex(?) that sent out eSIMs to me and my mother today and helped us out on the line for nearly an hour. The phone we were calling on disconnected due to running out of battery and we were unable to thank you. We are truly grateful for the great service.

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  • Tyleen_Z
    Tyleen_Z Posts: 701 ✅ Verified Employee Moderator
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    Hello and welcome to the Spectrum Community.

    I was able to find your account with your registration information and through that able to find the agent you spoke with. I can certainly send up the compliment for you! We always appreciate positive feedback and I am glad to hear that you were able to get the issue resolved.

    -Tyleen

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