Why won't my new modem connect?

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John_Paul1
John_Paul1 Posts: 1 Newcomer
edited September 2023 in Internet 2023 Archive

Hi everyone,

I just moved into a new house and got set up with Spectrum. I picked up the modem and router today, but when I connect the modem to the port with the coax cable, it won't ever connect (the light just keeps flashing). I've tried it at four different ports in the house and with two different cables. It keeps flashing for 30+ minutes and then comes up with an error message on the app. All the equipment and cables are brand new and from Spectrum.

Any ideas about what the problem might be?

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  • Lyn_T
    Lyn_T Posts: 411 ✅ Verified Employee Moderator
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    Good evening @John_Paul1

    Thank you for reaching out to us. I am very sorry that you could not activate your new services. I was able to locate your account with your registration information. I am seeing that we have a home visit scheduled to have this investigated further. Please let us know if you need any assistance after the home visit. -Lyn

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