Unlocked Flip5 Compatibility

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Al123ST
Al123ST Posts: 2 Spectator
edited September 2023 in Spectrum Mobile

Since the Flip5 is not yet available for Spectrum customers, does that mean my unlocked Flip5 is incompatible? The website and customer service reps say my phone is not compatible?

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  • James_M
    James_M Posts: 4,718 ✅ Verified Employee Moderator
    edited August 2023 Answer ✓
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    Hi & welcome!

    The website and our mobile reps would have the most current information available regarding device compatibility.

    To check a device, please visit bring your own device and enter the requested information to determine if your device will work with our services. If you have further questions please give us a call at 1-833-224-6603.

  • Al123ST
    Al123ST Posts: 2 Spectator
    Answer ✓
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    @James_M The website says it's incompatible. It's an unlocked Flip5, the same phone Spectrum is selling. Am I missing something?

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  • William_M
    William_M Posts: 1,085 ✅ Verified Employee Moderator
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    There can be differences between phones even with the same make/model that can affect compatibility with our network. If you have used the IMEI check and it says it is incompatible, it is incompatible. You may want to check again after that model is available through Spectrum but we cannot guarantee it will change.

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