Why do I have to sign back on to every Roku every day?

Options
Vmil
Vmil Posts: 3 Spectator
edited January 19 in Spectrum TV App 2023 Archive

Starting Monday during the storms, Ive had to sign in to every Roku every day. Ive updated software on each one again but that hasnt resolved the issue.

Best Answer

  • Vmil
    Vmil Posts: 3 Spectator
    Answer ✓
    Options

    Changing the password worked.

    Thank you!!

Answers

  • Jaleesa_F
    Jaleesa_F Posts: 371 ✅ Verified Employee Moderator
    Options

    Hello @Vmil

    Welcome to the Community! We are happy to assist! There was a known issue with the Spectrum TV app on Roku devices asking customers to sign in repeatedly and/or change their password. When you sign in, are you able to stream?

  • Vmil
    Vmil Posts: 3 Spectator
    Options

    yes IF I can sign in. I’ve also had the password change issue as well

  • William_M
    William_M Posts: 1,097 ✅ Verified Employee Moderator
    Options

    @Vmil The issue has been identified. Please change your password and it will resolve the problem. Sorry for the inconvenience.

This discussion has been closed.

Categories