Android Spectrum TV App Video Freeze

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scb5o
scb5o Posts: 1 Newcomer
edited September 2023 in Spectrum TV App Feedback - Android

My video freezes every 1-2 minutes when using Spectrum TV app on my android phone. I have reinstalled the app several times, updated my operating system, and tried switching between WiFi and data,

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  • Lyn_T
    Lyn_T Posts: 393 ✅ Verified Employee Moderator
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    Good evening @scb5o and Welcome to our Community Forums

    Thank you for reaching out to us about your experience using our App on your Android phone. I am sorry this is happening. Are you noticing any concerns on any other device while using our App? You may want to check the amount of storage/memory left on that particular device. When the storage/memory is close to being full it can cause issues with certain Apps. I also recommend you resetting your internet equipment as the App is linked with your modem. This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. 

    Please let us know if you need additional assistance. -Lyn

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