I have a Roku device

Suzyballantyne Posts: 1 Newcomer

I have to keep signing in with Spectrum. I just started having issues this week.

Best Answer

  • Lyn_T
    Lyn_T Posts: 459 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @Suzyballantyne and welcome to our Community Forums

    Thank you for reaching out to us about our streaming App. I am not sure what troubleshooting you have already completed but I do have a few suggestions. Have you tried to uninstall and reinstall the App yet? Also, have you tried to reset your modem yet? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. If this doesn't correct the issue please let us know and we can continue to troubleshoot this with you. -Lyn


This discussion has been closed.