Why is Two Factor verification code now required every time I log into Spectrum.

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samuelsonsl
samuelsonsl Posts: 3 Spectator
edited September 2023 in Managing & Using your Spectrum Account

Ever since the new August roll out of a Spectrum update, I have been required to use two factor verification to log in on my three different computers. It doesn't matter what search engine I use. Is there a fix in the works for this?

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  • Jaleesa_F
    Jaleesa_F Posts: 371 ✅ Verified Employee Moderator
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    I did look into this further for you. The two-factor verification was added for account security and is not a feature that can be disabled. I do apologize if this is an inconvenience in any way.

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  • Jaleesa_F
    Jaleesa_F Posts: 371 ✅ Verified Employee Moderator
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    Hello @samuelsonsl

    Welcome to the Community! We are happy to look into this for you. Are you referring to the My Spectrum or Spectrum TV? Is the verification only required when using the web version? Or does this happen with the app?

  • samuelsonsl
    samuelsonsl Posts: 3 Spectator
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    https://id.spectrum.net/ not the TV app.

    It happens on all my windows based computers when ever I try logging into My Spectrum account. It only started requiring a two step verification 9 August after the new Spectrum email roll out came out.

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