Where did my e-mail contacts list go after 3.0 upgrade?

KathyB Posts: 1 Newcomer
edited January 10 in Internet 2023 Archive

I have been with charter/spectrum since it has existed in Michigan. How could this happen? I not only lost my personal contacts, but also all 50 engineers and firm owners contacts that are my clients. How do I retrive my contacts? I have always been a huge fan of Spectrum, but this is questionable service at best.


  • Jaleesa_F
    Jaleesa_F Posts: 387 ✅ Verified Employee Moderator

    Hello @KathyB

    Welcome to the Community! I'm sorry to hear that you've lost your contacts, I certainly understand how frustrating that must be. I am happy to look into this for you. Are you using a mail client such as Outlook or Apple Mail? Or are you using the Spectrum mail server directly via spectum.net?

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