How do I turn off two factor authentication on Spectrum's website?

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elle41074
elle41074 Posts: 2 Spectator
edited September 2023 in Managing & Using your Spectrum Account

When logging in to https://www.spectrum.net/account-summary I put in my user name and password, then the website sends me a text for me to input a code to continue. I want this two factor authentication shut off. Thus far, no Spectrum will tell me how.

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  • James_M
    James_M Posts: 4,729 ✅ Verified Employee Moderator
    Answer ✓
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    Hi & welcome!

    Two-factor verification was added for account security and is not a feature that can be disabled.

    Thanks for the question!

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  • elle41074
    elle41074 Posts: 2 Spectator
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    Why is it that all three Spectrum people I chatted or talked to did not know that you can not turn this off? Horrible service by Spectrum to be so ignorant!

  • James_M
    James_M Posts: 4,729 ✅ Verified Employee Moderator
    edited August 2023
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    Sorry for any poor experience. Stop back anytime you have a question about your services. If we don't have the answer, we can always find it for you.

  • firewi
    firewi Posts: 1 Newcomer
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    is there a way to add a secondary email&phone for management purposes since 2FA can't be disabled?

  • HT_Greenfield
    HT_Greenfield Posts: 718 Contributor
    edited August 2023
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    Edit: just curious if the webpage that comes up with the temporary security code echo entry field includes any kind an option like "remember this device" that can be hit after manually keying in the code.

  • mbsbd
    mbsbd Posts: 1 Newcomer
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    How do you actually turn ON TWO FACTOR AUTHENTCATION??

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