Want my phone to work can anyone answer how long ?

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Jeepgirl
Jeepgirl Posts: 2 Spectator
edited September 2023 in Spectrum Mobile

It's been 3 days of waiting for my phone to be activated keep calling getting the run around no questions answered of a when just another ticket in the pile

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  • Lyn_T
    Lyn_T Posts: 393 ✅ Verified Employee Moderator
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    Good evening @Jeepgirl and Welcome to our Community Forums

    Thank you for reaching out to us. I am very sorry to learn of the concerns you encountered with activating your mobile services. I am seeing that an escalation has been completed for you and is still pending. I am requesting an update for you. I will have someone contact you as soon as possible. -Lyn

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  • Lyn_T
    Lyn_T Posts: 393 ✅ Verified Employee Moderator
    edited August 2023
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    Good afternoon @Jeepgirl

    I just wanted to check in with you to make sure our Mobile Team has reached out to you? If you need any further assistance please let us know. -Lyn

  • Jeepgirl
    Jeepgirl Posts: 2 Spectator
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    Still not activated

  • James_M
    James_M Posts: 4,729 ✅ Verified Employee Moderator
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    Thanks for your patience. Looks like our mobile contacts reached out to you and they are in the process of getting this resolved. The ticket is still open, and unfortunately we don't have any additional information. The notes do indicate that the mobile team will be in touch with you as soon as an update is available.

This discussion has been closed.

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