Can't install wifi profile on iPhone

KittyMeow

I am trying to install the Wifi profile on my iPhone but I keep getting an invalid profile error when it tries to import the profile.

James_M

Hi & welcome!

I was able to locate your account using your registration information. Looks like you recently opened a new account. DId you create new credentials for the new account? If you are still using the credentials from the old account, that would result in the error message you are seeing.

Let us know if we can assist further. Thanks for the question!

Ruben_R

I’m sorry for this inconvenience. Did you try these steps with Safari closed?

KittyMeow

https://community.spectrum.net/discussion/comment/183598#Comment_183598

I am using the credentials for the new account.

KittyMeow

https://community.spectrum.net/discussion/comment/183597#Comment_183597

I'm not sure how I would do this with Safari closed since you need to use Safari to download the profile.

James_M

https://community.spectrum.net/discussion/comment/183599#Comment_183599

Thanks! Have you tried clearing the history and removing the old wifi profile from the iPhone? It may be trying to still connect using the old credentials.

KittyMeow

https://community.spectrum.net/discussion/comment/183601#Comment_183601

I have cleared the history and it still doesn’t work. I never had a profile installed from the old account.

James_M

Thanks. Are you opening the link from the My Spectrum app or from the website?

KittyMeow

https://community.spectrum.net/discussion/comment/183611#Comment_183611

From the website

James_M

Can you try downloading and using the My Spectrum app on the mobile device and let us know if you get the same error?

KittyMeow

https://community.spectrum.net/discussion/comment/183618#Comment_183618

Same error using the app

HT_Greenfield

All i know is that it appears to be valid now so hit Settings and then scroll down and hit General and then scroll way down and hit VPN & Device Management and then hit the/each iteration of the profile you had previously downloaded and remove it/them and then turn around and give it another whack and see what happens.

KittyMeow

https://community.spectrum.net/discussion/comment/183627#Comment_183627

I never had a previous profile installed. There’s nothing there.

Still giving the same error

James_M

Thanks. One follow up question, did you add wifi to your subscription, or do you use your own router for wifi?

KittyMeow

https://community.spectrum.net/discussion/comment/183631#Comment_183631

I use my own router for wifi.

KittyMeow

Got it! Apparently my account password had a character in it that was causing the profile to be invalid. I'm not sure which, if any, characters are restricted in mobileconfig profiles. Odd. It is working now.

James_M

Glad to hear it! Resetting the password was going to be the next step. If the issue should return, try restarting the modem first followed by changing the password if restarting doesn't resolve the issue.

If you need help with anything else, please let us know.