Can't install wifi profile on iPhone

KittyMeow Posts: 9 Spectator

I am trying to install the Wifi profile on my iPhone but I keep getting an invalid profile error when it tries to import the profile.

Best Answer

  • James_M
    James_M Posts: 4,243 ADMIN
    Answer ✓

    Hi & welcome!

    I was able to locate your account using your registration information. Looks like you recently opened a new account. DId you create new credentials for the new account? If you are still using the credentials from the old account, that would result in the error message you are seeing.

    Let us know if we can assist further. Thanks for the question!


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