Constant outages

Tchapxxi1_

Just wondering why there have been so many outages since Lumos came through trying to get me to switch to their service a few months ago. Seems really strange.

Southworth_1

Why has the internet here in reading, mi been going on and off? For several days.

Lyn_T

Good evening @Tchapxxi1_ and Welcome to our Community Forums

Thank you for reaching out to us about your services concerns. I am very sorry for any hardship/inconvenience this must be causing you. I was able to locate your account with your registration information and I am seeing some history of concerns in your area. These concerns were down for the area and not just at your home. We do try our best to avoid interruptions but from time to time things will happen that are outside of our control like weather events or damaged lines. Please let us know if you need further assistance.