Why am I being billed for WiFi?

deedleann824 Posts: 108 Contributor
edited January 10 in Internet 2023 Archive

Accoriding to my taskbar, I am connected to the internet by ethernet, not WiFi.

Best Answer

  • HT_Greenfield
    HT_Greenfield Posts: 767 Contributor
    Answer ✓

    No sweat, my love. If you’re talking about five beans a month for “advanced home Wi-Fi,” that actually covers more than just Wi-Fi. It covers the state-of-the-art Wi-Fi and Ethernet router that is the literal manifestation your local network as well as perpetual support including no-extra-charge failure replacement if not also epochal state-of-the-art upgrade replacement. 


  • Lyn_T
    Lyn_T Posts: 459 ✅ Verified Employee Moderator

    Good evening @deedleann824

    Thank you for reaching out to us. There is a monthly fee for the use of our WiFi service. If you are interested in using your own router you can definitely do that to avoid the fee. If you would like to remove that option from your services please give us a call at  1-855-707-7328​​​. Please let us know if you have any further questions. - Lyn

  • deedleann824
    deedleann824 Posts: 108 Contributor

    Thank you for clarifying that. I didn't understand how that worked.

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