How do I complain about supervisors not calling you when you are told they would?

Dennis_63

I have spent over 3 hours on the phone being passed over from sales to billing since Sept the 1st. Sales is telling me they are going to do one thing and then I am passed to billing who says that sales cannot do that. I was told yesterday that a supervisor named Donatta was going to call me after 12pm and it is now 6pm and no call. Is there no one above these people that I can request to speak with. There are pages of notes.

James_M

Hi & welcome,

Sorry for any frustration. We are limited in the scope of support we can provide in this community regarding mobile.

For mobile issues, please reach out to our Mobile team directly at 1-833-224-6603.