cpoteran Posts: 1 Newcomer
edited January 19 in Watch TV 2023 Archive

I’m having trouble with streaming using my 4K Firestick Max. I’m getting buffering, skipping and freezing. I think its because of Spectrum Security Suite blocking unknown applications. Is there a way to turn off Security Suite and what exposures do I have if I do?


Best Answer

  • Lyn_T
    Lyn_T Posts: 459 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @cpoteran and Welcome to our Community Forums,

    Thank you for reaching out to us about your your concerns with streaming. Generally buffering and freezing are a sign of a signal issues with the modem. Is this the only device you are noticing this on? Have you attempted to reset all of your internet equipment yet? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. -Lyn

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