Why am I not being given access to cancel my TV service?

Kaybayybee
Kaybayybee Posts: 1 Newcomer
edited September 11 in Suggestions & Feedback

I have tried multiple times to call to cancel this service and have been given the “we cannot take your call at this time”. I also cannot cancel with a chat agent. This is completely unfair. First you and Disney strip our channels from us with hardly any warning and now I can’t cancel. I do not want to do a free trial to Fubo. The free trial runs out and then I will be forced to pay for another service when I’m already paying for those channels through spectrum. I WANT TO CANCEL TV!!!

Comments

  • Jniceguy54
    Jniceguy54 Posts: 3 Spectator

    Hello I just wanted to post that I just got off the phone with Spectrum after 30 minutes of arguing with them and trying to get my TV canceled and I was able to get a hold of her representative but here's the correct phone number so I hope this helps anyone, be aware that they're going to keep on bugging you about what services you might want to upgrade to and all that but I kept fighting and fighting and said no I want to cancel TV service and they finally did now I'm just waiting for their email to confirm it

    +1-833-267-6094

    When you call this number make sure you say disconnect service, and of course whatever service you want disconnected say that That's how you get a hold of a representative. Hope this helps several people

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